FAQs

Frequently Asked Questions

We hire and deliver to areas of London, Middlesex and Surrey including Addlestone, Ashtead, Banstead, Chertsey, Chessington, Chiswick, Cobham, East Horsley, East Molesey, Esher, Epsom, Feltham, Great Bookham, Hounslow, Kingston, Leatherhead, Morden, New Malden, Oxshott, Richmond, Stoke D’Abernon, Surbiton, Sutton, Tadworth, Teddington, Thames Ditton, Walton, West Byfleet, West Horsley, Weybridge, Worcester Park.

Please check by postcode: all TW postcodes, KT1, KT2, KT3, KT4, KT5, KT6, KT7, KT8, KT9, KT10, KT11, KT12, KT13, KT14, KT15, (KT16 +£25), KT17, KT18, KT19, (KT20 +£25), KT21, KT22, (KT23 +£25), (KT24 +£25), SM1, SM2, SM3, SM4, (SM7 +£25) and (London W4 +£25).

We can deliver outside these areas at extra cost. Please contact us.

Our standard hire period is Thursday to Tuesday but we can often be flexible to suit your party times. Please note it generally takes 10-12 hours for the water to reach bath temperature.

Please contact us for up to date availability on 01932 943 003.

There is a £50 hire deposit to secure a date which is paid upon booking. The balance of the hire cost is due 14 days before the delivery of the tub. We also ask for a £100 damage deposit and that you agree to our Terms & Conditions.

Bookings can be cancelled with a full refund if notice is given at least 14 days prior to hire. Bookings cancelled or changed within 14 days of the hire will incur a 25% charge. 75% of the cost will be refunded by the same payment method you used when you made the booking.

We need clear access to where you want the hot tub to be located. This is usually through a side gate leading to your garden. The gate and the whole access path from the road to your garden will need to be a minimum of roughly 1.8 metres in height and 0.8 metres in width to allow us to roll the hot tub in. These dimensions need to be clear all the way through. Obstacles such as overhanging tree limbs, protruding gas and water meters, outdoor taps, cable boxes, overhanging cables, guttering and wires can prevent easy access. Please check the path carefully.

We cannot roll the tub in through tight corners so please be sure to warn us of any potentially difficult areas. The space where the hot tub is positioned should be flat and free of obstacles – typically a hard surface like a patio. The space where the tub is situated will need to be at least 3 metres (10 ft) in diameter.

We will also need to know the location of the electrical socket and the water supply in advance. We can discuss these points before finally confirming your booking.

Our hot tubs are 1.8 metres in diameter (see pictures) which is comfortably big enough for 5 adults.

We ask you to take good care of the hot tub while you have it, though we know that sometimes accidents can happen. We will require a £100 damage deposit at the time of booking or delivery.

If the hot tub is undamaged, as it is 99% of the time, we will refund your deposit on the day we collect the hot tub.

If there has been damage to the hot tub it will be assessed on collection and the repair cost will be deducted from your deposit. If the repair estimate is more than £150 then there will be no deposit refund.

We fill the hot tub using our hoses and connections to your cold water tap which takes just over an hour. We test the water when the tub is full and add water treatments as necessary. We will give you a run through of what needs to be done while you have the hot tub and give you a copy of the instructions to refer to.

When we come to collect the hot tub we will pump the water away via your outside drain.

It takes about 10-12 hours for a household socket (13amps) to heat the hot tub to 36-40 degrees which is the normal household bath temperature range. Please note that the hot tub needs to remain plugged in during the hire period to keep the water warm.

The hot tub thermal cover provided must be kept on when the tub is not in use to retain the heat. The water temperature can be adjusted at any time using the control panel on the tub.

We will add the correct water treatments to get you started. We show you how to test the water and make adjustments as necessary during the hire period. If you have any doubts, you can call us for advice over the phone.

No. The hot tub is like a swimming pool where it’s best that you shower in advance and use only the supplied water treatments to keep the water nice and clean.

Electricity will cost less than £1 a day once the tub is up to temperature. If your water is metered the one fill of 800 litres will cost between £2-3.

We supply the electrical extension lead required to heat the tub and power the water jets. It is fitted with a residual current device (RCD) for safety.

Tropical Spring Hot Tub Hire has public liability insurance.

Testimonials

Here’s what our happy customers had to say about our services:

My daughter loved having a hot tub for her birthday and we got in later on. Thanks very much – we will do it again!

Sarah, Chertsey

Completely fantastic!!! We’ll be doing it again soon.

Amy, Esher

David and Danny want to make sure everything is just right and it was, so we had a great week in and out of the hot tub. Go for it!

Tamara, Twickenham

Location and Booking

We hire and deliver to areas of London, Middlesex and Surrey including Addlestone, Ashtead, Banstead, Chertsey, Chessington, Chiswick, Cobham, East Horsley, East Molesey, Esher, Epsom, Feltham, Great Bookham, Hounslow, Kingston, Leatherhead, Morden, New Malden, Oxshott, Richmond, Stoke D’Abernon, Surbiton, Sutton, Tadworth, Teddington, Thames Ditton, Walton, Weybridge, West Byfleet, West Horsley, Worcester Park.

Our standard hire period is Thursday to Tuesday but we can often be flexible to suit your party times. Please note it generally takes 10-12 hours for the water to reach 37 degrees (bath temperature).

View Our Hot Tub Hire Prices!

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Specials

We have hot tubs available for most dates this summer from £249. Charge includes delivery, set up, chemical treatment packs, cleaning and pick up. No VAT applies. Bookings for more than one week include extra cleaning and water changing options.

  • 01932 943 003